Frequently asked questions
All the questions are available here, if you don’t find your required question please drop us an email at [email protected]. We’ll get back to you as soon as possible
How can Buzops help me acquire new and retain existing customers?
Does the software help manage and collect membership fees and payments?
With Buzops, billing has never been easier. Customize one-time fees and recurring payments to fit your unique business needs and effortlessly manage them from anywhere. You can even schedule payments to start in the future. Experience the magic of seamless billing management.
How do I schedule and manage class reservations?
Easily schedule and manage everything in the Buzops “Group” section. It is simple to set up and monitor classes and empower your clients to modify their reservations. The process is clean, well-organized, and intuitive.
How can I manage staff schedules and payroll?
Does Buzops help me with marketing and customer engagement?
What reports do you offer to help me manage and analyze financial data?
At Buzops, we understand the importance of having accurate and reliable data for your gym or fitness business. So, we designed a comprehensive suite of reports to cater to your specific needs. Our reports are designed to give you valuable insights into your business operations and performance; however, it’s essential to remember that the quality of the reports is directly related to the quality of the inputs.
We strive to ensure our software automates inputs and enforces action to provide you with the most accurate data possible. But if you find there’s a report you need that we don’t currently offer, let us know. We’re always looking for ways to make our software better for our customers.
The current software I use is slow and has downtime. How can I assure I won’t run into the same problems with Buzops?
Speed is a multifaceted issue, influenced by many factors beyond the control of a software provider like us. It could be due to the performance of your computer, network traffic congestion with your Internet service provider, or even outdated hardware components in your Internet setup. However, if the slowness is experienced only with cloud-based software, it's likely the software is the cause.
At Buzops, we understand the importance of speed and user experience. That's why we're always working to improve performance by testing our software in different hardware and software environments. If you're facing any speed issues, don't hesitate to reach out to our support team. We'll be happy to help troubleshoot and resolve your concerns, even if they're related to a different software provider.
How long does it take to get a response from customer support or technical assistance?
At Buzops, we pride ourselves on providing swift and effective customer support. While some inquiries may require a deeper technical understanding, rest assured that our dedicated team is always here to help. Whether you need assistance from our support staff or require the expertise of a specialist, we're here to ensure your questions are answered promptly and thoroughly. With a commitment to providing answers within 24 hours, you can trust we're working tirelessly to resolve any issues you may encounter.
What is your pricing and do you have any hidden fees?
When I migrate, what should I expect? I can’t lose paying customers to a migration.
We've distilled it down to three basic steps:
Step 1: Give us your client's critical information—name, email, phone number, etc. Ensure the data file is spotless by removing any duplicates. In under 24 hours, it'll be live in your portal.
Step 2: Send us another file with all the details of your client's services and billing information, amount, and frequency. We'll make sure it matches your previously loaded client files, ensuring everything is in order.
Step 3: This is where the real magic happens. We'll effortlessly migrate your client's payment profiles from your current service provider to the new one.
We'll need a data file with encrypted payment profiles, and you'll receive both a public and private key to share with us and your new payment processor.
I have more than one location. Can I see all my location details in one login?
an I offer group classes, personal training, and membership all under a “bundle” or “package”?
Yes. We aim to offer ultra-easy yet value-packed experiences to our customers. That's why we've created "Packages" to bundle together a collection of services. This gives you the option to offer them at a discounted rate, streamline the purchasing process, or even include promotional items.
For instance, you can offer a set of group classes, such as Yoga, Cycling, and Boxing, all in one package, with a preset daily, weekly, monthly, or yearly rate that suits your billing cycle. Or, you can offer a range of services, such as a membership, personal training, and specific group classes, all at a fixed rate. The choice is yours! And, you can structure the package to be prorated or set at a flat fee, regardless of when the customer decides to purchase.
How do my clients check in?
With Buzops’ state-of-the-art self check-in system, your clients can now check themselves in with the ease of a QR code, bar code, pin code, or even email. It's as simple as setting up a computer or touchscreen device at the entrance to your facility and letting the magic happen.
But that's not all—we don't believe in limiting your options. You can also utilize key fobs, barcodes, or even smartphones to allow your clients to check in at an access-controlled door or gate. And if you prefer a more personal touch, you can always set up a scanner or reader so clients can check in at an attended front desk.
The possibilities are truly endless. We're committed to empowering you to create the check-in experience that's right for your business and your clients. So go ahead—embrace the future and watch your client experience soar!
My trainers currently “huddle” around my one computer to complete sign-offs. Can the session sign-offs automatically occur based on scheduled appointment times?
Say goodbye to the tedious task of manual sign-offs after a long day at the gym. With our cutting-edge auto sign-off feature, you can streamline operations, save time, and focus on what truly matters—providing exceptional service to your clients.
With just one simple toggle in the admin panel, you can enjoy the peace of mind that comes with knowing your sign-off process is seamless and automatic. Regardless of whether your clients make it to their appointment, our system will take care of it all. And if you ever need to make an exception, it's just one click away.
At Buzops, we're experts in the field of gyms and personal training, and we've seen it all. We know what works, and we're always on the lookout for new ways to make your life easier. If there's anything you need that we don't have, we're ready to make it happen. We're passionate about innovation, and this feature is no exception.
Do my clients get their own login to manage their account?
Yes, we empower you to allow your clients the ultimate control over their experience. With their very own login portal, they can manage every aspect of their account with ease. From booking appointments and updating payment information to purchasing new services and adding members to their account, everything is at their fingertips.
And the best part? You're in control too. Choose what they can see and manage (like freezing or canceling), and rest assured knowing they're always in the loop with their schedule and billing history.
We understand the importance of giving your clients the power to manage their own experience, and we're proud to provide this seamless, user-friendly solution. Let's revolutionize the way we do business, together.
How do I change instructors for classes?
Experience effortless instructor changes. Simply login and go to your class and schedule management page. The moment you make a change, it's instantly reflected in your online scheduling links. And, if you want to inform your clients attending the class of the change, a simple click of a button will send them the notification. The simplicity of this process will leave you wondering how you ever struggled with instructor changes before.